Privacy Policy | Axle & Olio | ezCommerce

Axle & Olio Solution SDN BHD is a registered company in Malaysia under registration # 1158881-P. ezCommerce is our primary product which is all in one multichannel management modern ecommerce web platform.

Our clients and customers  privacy is a  priority for us and that is protected and secure. It’s important that you understand how and why we use your personal information.

Here we will give generic term “users” to our clients, merchants/sellers ,shoppers and suppliers. Our privacy policy describes how we  look after users personal information when they visit our website and use our  product the ezCommerce platform.
This includes how we collect and process the information users give us when they sign up as a customer, subscribe and uses   ezCommerce platform  or otherwise contact us.
We may update our privacy policy from time to time so that it matches any changes we make to our processes. If we do, we will let you know by posting on our website and through any other relevant means.

2.Information collection and use

2.1 We Collect basic data from our clients/customers and from the contacts who reached us from our website contact page or via email or any electronic resources. This data just includes basic information such as first name , last name ,email, phone number at initial level of contact.

2.2 If our customer subscribes and purchases the services of ezCommerce platform, then we collect detail data of customer, such as billing & shipping address, city, state, country , zip and warehouse address if any for order fulfilment.

2.3 If our customer/clients are sellers or merchants and has active account in any popular marketplace or CMS brand store and they use ezCommerce platform as a service. Then with the clients consent we collect API connectivity credentials and and can get access to product listings , stocks, orders ,customers (shoppers) their PII.

2.4 PII of shoppers (customers of our client/merchant/seller) data collection is just for the purpose of order fulfilment via 3PL . PII is encrypted and stored securely and never shared with any third party business or any entity except with some renown popular 3PL such as Fedex ,USPS ,UPS etc. for order fulfilment purposes via secure and encrypted API.

2.5  PII is used for order fulfilment , while clients personal information is used for profile detail, and API credentials are used to connect with third party entities or channels.

2.6  Merchants/Sellers orders data ,product listing and sales report are used for sales analytics and forecast and for other rich features ezCommerce have.

2.7  We do not collect and store any payment related personal data such as credit/debit card info, or any transaction history , neither we collect data about your personal matters such as (your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).

3. Disclosure of personal data to third parties

All data and information retained with in ezCommerce platform , and not shared or exposed with any third party business or entity . Only shipping information of shopper (PII) are shared to 3PL for order fulfilment purposes.

4.  Security and protection of personal data

4.1 We have implemented generally accepted standards of technology and operational security to protect the personal data in our possession or under our control and to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks.

4.2 PII , API credentials and personal business info is stored in database via commercially accepted encryption security algorithms . These data is not exposed and shared except need-to-know basis such as order fulfilment.

5. Data storage

We use third party vendors and hosting partners such as (Amazon AWS) to provide the necessary hardware, software, networking, storage, and related technology required to run and host ezCommerce platform.  We owns the code, databases, and all rights to the ezCommerce application, Our clients retain all rights to their data. All personal and sensitive data is stored in a secure and encrypted form with generally accepted standards of technology and operational security .

6.  Data retention and dispose policy?

6.1 PII retention and dispose policy: PII such as (email, phone, shipping & billing address)  is stored for maximum 30 days just for the order fulfilment purpose. Only authorized roles can process orders with merchant or seller consent, after order fulfilment customers PII is kept hidden in ezCommerce platform UI and retained for 30 days in database in encrypted form then our automated processes flush PII.

6.2 Other data  : As ezCommerce platform connects with third party channels such as marketplaces, brand stores, warehouses , logistic couriers  , so data is collected via secure and encrypted API’s from these channels to ezCommerce platform. we retain orders detail (PII excluded), products listing , stock information , and sales reporting for minimum 1 year and maximum 3 years depends on the need of business and data with the client consent and agreement after that the old data is flushed . The reason to retain this data is to help clients business to grow faster by showing rich sales analytics ,sales forecast, sales history, orders history and report,  stock logs , fast and most selling items and many more.

7. Cookies policy.

A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a website’s computers and stored on your computer’s hard drive. Cookies are required to use the ezCommerce platform. We use cookies to record current session information and keep user logged in. we keep cookie record for “keep me login” purpose for maximum 30 days.

8. Client’s legal rights.

8.1 Under certain circumstances, our clients has rights under data protection laws in relation to their personal data. These rights are detailed below:

8.1.1 Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

8.1.2 Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

8.1.3 Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data . however if by removing any personal data the features and services of ezCommerce platform is disturbed then requester is solely responsible for that.

8.1.4 Request the transfer of clients personal data to client or to a third party. We will provide the requested  data to client, or a third party that have chosen by client in a structured, commonly used, machine-readable format.

9. Queries.

If you have any questions regarding this Privacy Policy, or have any suggestion or feedback feel free to contact us